FREQUENTLY ASKED QUESTIONS

Q: I lost my gift card, can I still get my bonus card?
A: No, unfortunately without your gift card number, we cannot provide you with a bonus card. You can find the rules for your promotion on the offer terms and conditions on this website.

Q: How do I know if my card is eligible for a bonus?
A: Card eligibility depends on card denomination, date and place of purchase, and retailer. Please review the rules of the promotion, which can be found in the offer terms and conditions on this website, and confirm that the correct product was purchased.

Q: Can I claim my bonus whenever I want?
A: No. Our promotions are planned for certain timeframes. Once that period ends you will no longer be able to claim your bonus. Please refer to the offer terms and conditions for the claim period.

Q: I did not receive an e-mail with my bonus card.
A: Your e-mail will be sent within 4 hours. If you haven’t received it by then, please check your spam and junk mail folders. If you still can't locate the email, click on Contact Us for assistance. You will be prompted to enter your card number and email address again, so please have your gift card handy.

Q: Where can I find my gift card number?
A: The card number is located on the back of the gift card above the barcode. Please scratch off the silver foil on the last 5 digits to reveal the 17 digit card number.

Q: I lost my receipt, can I still get my bonus card?
A: Yes, you only need the card number on the back of your card, along with a valid email address to claim your bonus card.

Q: I entered my gift card number and it’s not recognized in the system.
A: Try re-entering the information again and make sure all the information is entered correctly. If you're still having a problem, please click on Contact Us and we'll help resolve the issue.

Q: I lost my bonus card, can I still get my bonus?
A: You may request a bonus card resend by clicking on Contact Us and requesting assistance.

Q: Can I reclaim my bonus card if I forget it?
A: You may request a bonus card resend by clicking on Contact Us and requesting assistance.

Q: I entered my card number and received a message stating my card is not valid.
A: In order to be eligible, the gift card should be activated upon purchase at an eligible retailer location. Check with the store where the card was purchased and confirm the activation was processed correctly. Upon confirmation that your card was activated properly, please click on Contact Us for assistance.

Q: I entered my card number and received a message stating my bonus has already been claimed.
A: Try re-entering the card number. If it still doesn't work, please click on Contact Us for assistance.

Q: I am trying to use my bonus card at a participating spa and wellness location, but it’s not working.
A: Please call Spa Week Media directly at 212-352-8098 for assistance or fill out a contact us form by clicking here. 

Q: Can I gift my bonus card?
A: Yes. We will send the bonus card to the e-mail you entered in Step 1 of the claim process.

Q: I purchased more than one of the same gift card. Can I submit more than one bonus claim?
A: Yes. There is a bonus card tied to each eligible gift card purchased.

Q: Can I claim more than one bonus for the same card?
A: No.

Q: How do I redeem my bonus card?
A: To redeem, follow the instructions provided in the fields above.

Q: Can I claim a bonus for a card purchased in another country?
A: No.

Q: Can I exchange my bonus card for money?
A: No.

Q: Where can I find the privacy policy?
A: Please see the Privacy Policy here.